Refunds are only issued for the following reasons:
●
Technical issues with platform and/or tutor
●
Tutor did not show up to session
●
Tutor ended the session prematurely
●
Tutor misconduct
After receiving
your refund request and investigating the issue, we will process your
refund if we confirm your reason is valid. We will notify you by email on whether we issued a refund.
Please allow five to ten (5 - 10) business days from the
reponse to your request to process your
refund.
Refunds are NOT issued for the following reasons:
●
Student fails to show for the session after payment
●
Student leaves the session prematurely
●
Dissatisfaction with the quality of the tutor's teaching
●
Technology issues on the student's end
Approved refunds will be returned to the original payment method. We do not issue cash refunds or credits to other accounts.
We reserve the right to approve or deny refund requests at our sole discretion after investigating the reported issue.
If a user files a chargeback through their bank or payment provider, we reserve the right to suspend or terminate their account.
Refund decisions made by our support team are final.
QUESTIONS
If you have any questions concerning our return policy,
please contact us at:
support@acuitor.app